lumarythm PRIVACY POLICY

Last Updated: October 2025Welcome to the official website of lumarythm(hereinafter referred to as “we,” “our,” “site,” or “brand”). We are committed to protecting your personal information and have developed this Privacy Policy to explain how we collect, use, store, and safeguard your data. Please read this policy carefully. If you have any questions, please contact us using the information at the bottom of this page.

1. INFORMATION WE COLLECT

When you browse or use our services, we may collect the following types of information:

1.1 Information You Provide Directly

Account Information: Username, email address, password (for account management and order tracking).
Order Information: Name, shipping address, phone number, and payment details (processed securely by third-party payment providers).
Preferences & Feedback: Subscriptions to newsletters, product interests (e.g., “Women’s Health,” “Energy Support”), and feedback submitted via forms.

1.2 Automatically Collected Information

Device & Technical Information: IP address, browser type, operating system, device model, visit timestamps, and page views (to optimize performance and user experience).
Cookies & Tracking Technologies: We use cookies (small text files) to remember your login status, shopping cart contents, and browsing preferences (e.g., frequently visited categories like “Balance & Energy” or “Beauty & Confidence”). You can disable cookies via browser settings, but this may limit some features.

2. HOW WE USE YOUR INFORMATION

We collect and use your information only for legitimate purposes, including:

Providing Core Services: Processing orders, delivering products, and sending order updates (e.g., shipping confirmations, tracking numbers).
Personalizing Your Experience: Recommending products based on your browsing history and sending tailored promotions (e.g., member-exclusive discounts).
Communication & Support: Responding to inquiries, complaints, or suggestions via email, live chat, or phone.
Improving Operations: Analyzing user behavior (e.g., popular product categories, page engagement) to enhance website functionality and content.
Legal Compliance: Fulfilling tax obligations, preventing fraud, and ensuring site security.

3. SHARING & DISCLOSING YOUR INFORMATION

We do not sell, rent, or share your personal data with third parties without your consent, except in the following cases:

Essential Service Providers: We collaborate with trusted partners (e.g., logistics companies, payment gateways, customer service platforms) who process only the minimum necessary data (e.g., shipping addresses, encrypted payment transactions). These partners are contractually obligated to protect your data.
Legal Requirements: We may disclose information in response to court orders, government investigations, or legal proceedings (with prior notice, unless prohibited by law).

4.COOKIES & TRACKING TECHNOLOGIES

We use cookies to enhance your browsing experience:

Essential Cookies: Maintain login sessions and shopping cart functionality (expired when the browser closes).
Preference Cookies: Remember language, currency, or product filters
Analytics Cookies (e.g., Google Analytics): Collect anonymous data (e.g., visit counts, popular pages) to optimize site design and recommendations.You can disable non-essential cookies via browser settings, but this may affect certain features.

5. DATA SECURITY & STORAGE

We employ industry-standard encryption (e.g., SSL protocols) to protect data in transit and store your information on secure servers compliant with international privacy laws. Access is restricted to authorized personnel under strict confidentiality agreements.Your data is retained only as long as necessary to fulfill its purpose (e.g., 6 years for tax compliance after an order) or as required by law, after which it is securely deleted or anonymized.

6.YOUR RIGHTS

Depending on your jurisdiction (e.g., GDPR, CCPA), you have the right to:

Access: Request a copy of your stored personal data.
Correct/Delete: Update inaccurate information or request deletion (subject to verification).
•Withdraw Consent: Opt out of marketing emails or cookie tracking via the “unsubscribe” link or browser settings.
Lodge Complaints: Contact your local data protection authority (e.g., EU’s EDPB, US FTC) if you believe we’ve mishandled your data.How to Exercise Rights: Submit a request via our “Contact Us” form (with account/email verification). We will respond within 30 days.

7. PROTECTING MINORS

We do not intentionally collect data from children under 13 (or local legal age limits). If you believe we’ve received data from a minor without consent, please contact us immediately for deletion.

8. POLICY UPDATES

We may update this policy to reflect legal changes or operational adjustments. Modifications will be announced via site notifications and email (if subscribed). Continued use of the site constitutes acceptance of the revised policy.